At KEYLITIX (https://www.keylitix.com), we love building business websites that deliver outstanding results! We help small businesses and organizations (with 5-100 employees) looking to reinvent and formulate their online presence with a website that is on-trend with design, well-coded, and flexible enough to grow with them. We work with our clients to build an online marketing strategy that includes a well-built website, a cohesive brand, digital marketing, and other resources for online growth. We need to create ongoing personal relationships with our clients and facilitate that role as a dedicated webmaster and digital consultants.
We are looking to hire a part-time project/account manager to support our projects and monthly website care clients, whose websites and marketing we manage on an ongoing basis. The ideal candidate has a keen attention to detail, customer service qualities, and basic technical skills. We would like this person to attend one in person meeting on Fridays to represent our company at a referral group. Time is 7:45am - 9am Friday mornings. The rest of the time is remote work.
Responsibilities will include:
- Daily management of support tickets, communication with clients, and assignment of tickets to developer/team for tasks
- Quality assurance testing of completed tasks and projects
- Contacting client’s web host when needed for emergencies
- Daily Management of website build projects, facilitating communication between clients, team members, and management
- Sending assignments to graphic designers, following up, and uploading graphics to WordPress when received
- Sending assignments to developers, following up, and testing build tasks
- Having weekly status update calls with clients during the project (usually 8-10 weeks) to present content to clients, get feedback, and let them know what we need from them
- Managing project timetables and critical players on deliverables
- Onboarding new monthly clients
Required:
- English fluency
- Knowledge of the WordPress CMS platform
- Comfortable making screen recordings for US clients
- Comfortable getting on virtual meetings or phone calls with clients
- Comfortable speaking to website support technicians
- 5+ years of website project management experience either as a freelancer or in an agency
- Your computer (less than 3 years old)
Preferred but not required:
- Ability to edit in Figma, WordPress, or DIVI
- Good understanding of site builder programs
- Experience with Go High Level or workflow/CRM system
- Experience with MailChimp, Constant Contact, Drip, etc.
Systems and platforms used:
- GoHigh Level
- Slack
- G-Suite/Google Docs
- Droplr/Loom (for recording quick tutorial videos)
- WordPress
- Divi
- Lastpass
Reports to: Project Director
Schedule:
- Dedicated 2-3 hours a day / 10-20 hours a week
- Daily morning check-in and 2-hour work window, anywhere from 7am-10am CT
- Daily check-in the afternoon for support tickets and “next-day” assignments
- Other check-ins or client calls as available
Job Types: Part-time, Contract
Pay: $13.00 - $21.00 per hour
Expected hours: No more than 20 per week
License/Certification:
Work Location: Hybrid remote in Oklahoma City, OK 73134