At KEYLITIX (https://www.keylitix.com), we love building business websites that deliver outstanding results! We help small businesses and organizations (with 5-100 employees) looking to reinvent and formulate their online presence with a website that is on-trend with design, well-coded, and flexible enough to grow with them. We work with our clients to build an online marketing strategy that includes a well-built website, a cohesive brand, digital marketing, and other resources for online growth. We need to create ongoing personal relationships with our clients and facilitate that role as a dedicated webmaster and digital consultants.

We are looking to hire a part-time project/account manager to support our projects and monthly website care clients, whose websites and marketing we manage on an ongoing basis. The ideal candidate has a keen attention to detail, customer service qualities, and basic technical skills.

Responsibilities will include:

Daily management of support tickets, communication with clients, and assignment of tickets to developer/team for tasks
Quality assurance testing of completed tasks and projects
Contacting client’s web host when needed for emergencies
Daily Management of website build projects, facilitating communication between clients, team members, and management
Sending assignments to graphic designers, following up, and uploading graphics to WordPress when received
Sending assignments to developers, following up, and testing build tasks
Having weekly status update calls with clients during the project (usually 8-10 weeks) to present content to clients, get feedback, and let them know what we need from them
Managing project timetables and critical players on deliverables
Onboarding new monthly clients

Required:

English fluency
Knowledge of the WordPress CMS platform
Comfortable making screen recordings for US clients
Comfortable getting on virtual meetings or phone calls with clients
Comfortable speaking to website support technicians
5+ years of website project management experience either as a freelancer or in an agency
Your computer (less than 3 years old)

Preferred but not required:

Ability to edit in Figma, WordPress, or DIVI
Good understanding of site builder programs
Experience with Go High Level or workflow/CRM system
Experience with MailChimp, Constant Contact, Drip, etc.

Systems and platforms used:

GoHigh Level
Slack
G-Suite/Google Docs
Droplr/Loom (for recording quick tutorial videos)
WordPress
Divi
Lastpass

Reports to: Project Director

Schedule:

Dedicated 2-3 hours a day / 10-20 hours a week
Daily morning check-in and 2-hour work window, anywhere from 7am-10am CT
Daily check-in the afternoon for support tickets and “next-day” assignments
Other check-ins or client calls as available

Job Types: Part-time, Contract

Pay: $13.00 - $21.00 per hour

License/Certification:

PMP (Preferred)

Work Location: In person

KEYLITIX

New Jobs

Part-time Project Management & Client Support