The General Manager is responsible for the overall success (P & L) and management of the company. Responsibilities include planning, organizing, directing, coordinating, and controlling company activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment. Promotes safety, continuous improvement, learning, high customer satisfaction, and high standards of service. Utilizes human capital effectively to increase business, manage workload and job costs, and achieve production and margin objectives.
Primary responsibilities:
- Assumes full operational responsibility for all budgeted profit and loss related activities.
- Direct supervision of sales and operation
- Develops and implements operational plans to achieve profit and growth goals as well as direct oversight for operational budget to accomplish objectives.
- Maintains control over all expenditures.
- Develops forecasts for sales growth, market mix, and profitability.
- Participates in sales generation by actively seeking new business.
- Remains current on regulatory, economic, and competitive market environments which may affect the business unit.
- Maintains, and monitors internal controls, policies, and procedures for operational areas.
- Oversight for all safety reporting and minimization of legal liability for the business unit.
- Reviews reports with management staff and measures business unit’s operations as well as financial records to include payroll, accounts receivable, and accounts payable.
- Monitors dispatch operation to ensure all work is distributed by territory evenly and appropriately to technicians based on workload, technician availability, technician expertise, and priority of assignment needs.
- Monitors daily maintenance of expenses and service levels; review and approve invoices and other expenses.
- Reviews customer satisfaction list daily and resolves all issues same day.
- Ensures field inspections, ride-alongs, and warranty paperwork and invoices are properly processed.
- Conducts weekly meetings to ensure continuity exists among team leaders and that each is meeting or exceeding annual goals
- Ensures all job permitting is complete according to standard and that advertising is done in adherence to corporate guidelines.
- Manages and develops operations staff to include hiring, developing, terminating, discipline of employees, setting work priorities, training, evaluating performance, and directing work assignments to ensure effective operations.
- Performs management support functions to include job bidding, job design and layout, project management, overseeing materials acquisition and inventory control, and assisting with collections of unpaid accounts receivables.
- Maintains a professional image at all times by:
- Wearing only company approved and provided One Hour apparel.
- Following safety policies and procedures.
- Abiding by ALL One Hour standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
- Respecting the customer’s property.
- Ensure all team members represent the company in a professional manner at all times
- Participates in ALL company sponsored training classes.
Required knowledge, skills and abilities:
Minimum 10 years of experience in increasing responsibility in a residential service operation.
Minimum 5 years of experience as a supervisor and manager within a home service industry operation.
Proven, consistent track record of meeting and exceeding revenue objectives.
Experience in analysis of cost and forecast data to align with business unit objectives and goals.
Experience with job costing as well as operations profit and loss.
Knowledge of laws governing business and employment in the local market.
Background in building a team culture through recruitment, motivation, and training of staff.
Ability to train and develop team members for promotions within
Excellent verbal and written communication skills as well as excellent interpersonal skills.
Must have computer experience with Microsoft Office, Excel, PowerPoint, Outlook and Access.
Valid driver’s license and a clean driving record.
Ability to pass a background check and drug screen.
Performance KPIs
Meet/Exceed all budgeted performance KPIs monthly and yearly
Call counts
Revenue
Average ticket
Dollars per opportunity
Gross margin dollars and percentage
Profit
Employee retention rate >90%
Educational/certification requirements:
Bachelor’s degree or equivalent work experience.
EPA certification.
South Carolina contractor licenses (preferred).
Environmental conditions:
General Office and Field Assessment.
Frequent bending, stooping, kneeling, stretching, climbing, twisting, and reaching.
Physical requirements:
Ability to stand, walk, and climb.
Ability to continually bend, kneel, stoop, stretch, climb, twist, and reach.
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
