Job Description

About Mark & Graham

Established in 2012, Mark & Graham is a leading monogrammed lifestyle brand offering thoughtfully designed personalized products and custom gifts for every stage of life, across home, travel, pet, and baby & kids. The digitally native brand is known for its high-quality, in-house–designed collections, spanning decor, luggage, handbags, and everyday essentials, all customizable with hundreds of monogram options.

About The Creative Team

The Mark & Graham Creative team brings our brand story to life across every customer touchpoint, including site, catalog, email, social, digital marketing, and beyond. As part of the Content team, you’ll help translate each season’s big ideas into compelling, on-brand language that inspires our customer, creates desire for our products, and reinforces Mark & Graham as a destination for thoughtful gifting and personalization.

We’re a collaborative, ideas-driven team that believes great creative work happens when people feel supported, inspired, and empowered to bring their point of view to the table. We value curiosity, craftsmanship, and a strong sense of partnership—both within the Creative team and across the broader brand. If you’re excited by storytelling, style, gifting, and the details that make language feel personal, we’d love to meet you.

Overview of the Role

The Mark & Graham Copy Editor will develop and refine compelling, on-brand copy across customer-facing channels, including e-commerce, email, seasonal campaigns, digital advertising, social media, and catalog.

In this role, you’ll help bring products to life through accurate, customer-focused copy while upholding our brand voice and editorial standards. You’ll partner closely with Merchandising, Product Development, Site Merchandising, and Marketing to support key business priorities and create a clear, consistent experience for our customers.

You’ll work with merchants and product development teams to gather the information needed to tell each product’s story, from materials and construction to personalization details and gifting relevance. This includes reviewing product information, conducting research, and meeting in person to see and feel samples. You’ll identify what makes each product special, clarify missing or inconsistent details, and translate those insights into useful inputs for product copy.

You’ll use our AI tools to refine AI-generated product descriptions. Drawing on the information gathered from merchants, you’ll edit each draft for accuracy, brand voice, and the product details and selling points that matter to customers. You’ll also partner with Site Merchandising to ensure product copy supports discovery, communicates key product stories clearly, and helps customers find the right gift.

Email will also be a key focus of this role. You’ll write subject lines, preheaders, and email copy that support our steady daily cadence, while using email performance data to inform stronger concepts, sharper messaging, and more engaging customer storytelling.

This is a full-time position reporting to the Content Manager, with a hybrid work schedule: Monday through Thursday in our San Francisco office, and Friday working from home.

About The Role

Develop compelling, brand-aligned copy across digital channels, including e-commerce product pages, landing pages, email campaigns, digital advertising, and social media.
Partner with Merchandising and Product Development to gather product information, understand business priorities, and translate key selling features into customer-focused messaging.
Manage product description output in our Airtable-based AI tool, reviewing and refining AI-generated drafts for accuracy, brand voice, product-specific selling points, and marketing needs.
Partner with Site Merchandising to optimize on-site content, support product discovery, and communicate key product stories throughout the customer journey.
Write subject lines, preheaders, and email copy that support a steady daily cadence, seasonal marketing priorities, and key business initiatives.
Use email performance data, customer insights, and creative testing learnings to inform stronger concepts, sharper messaging, and more effective copy.
Collaborate with cross-functional partners to bring seasonal campaigns, product stories, and brand moments to life.
Manage product information workflows, ensuring milestones are met and product content is accurate, complete, and delivered on schedule.
Manage product copy and content updates within our content management system, ensuring requests and product information changes are completed accurately, efficiently, and in alignment with brand standards.
Proofread and edit copy across customer touchpoints for clarity, accuracy, quality, and brand consistency.
Audit, refresh, and optimize existing digital content to maintain brand consistency and improve content performance.
Manage multiple projects and shifting priorities, meeting tight production timelines while consistently delivering polished, high-quality work.

What You Bring

3-5 years of experience in copywriting, editing, advertising, or editorial content. Retail or e-commerce experience is a plus, as is experience in technology, lifestyle, magazine, or other editorial publishing.
Strong writing and editing skills, with the ability to distill product information, campaign strategy, and brand storytelling into concise, compelling, customer-focused copy.
Experience writing across channels, including e-commerce, email, digital marketing, social media, and print, with an understanding of how voice and messaging shift by format.
Strong proofreading skills and the ability to edit your own work with accuracy and objectivity.
Organized and proactive, with the ability to manage multiple projects, shifting priorities, and tight deadlines without sacrificing quality.
Collaborative and receptive to feedback, with experience partnering effectively with creative teams and cross-functional stakeholders.
Strong verbal communication and project management skills.
A pulse on retail trends and an interest in fashion, travel, gifting, and home.
Proficiency with Microsoft Office Suite; experience with Airtable, Figma, content management systems, and AI-powered writing tools is a plus.
Bachelor's degree in English, communications, marketing, journalism, or a related field.
Ability to work on-site at our San Francisco office Monday through Thursday, with Fridays working from home.

Our Culture & Values

We believe that taking care of our people is vital to our success, and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health

Continued Learning

In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $75,000-$80,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Williams-Sonoma, Inc.

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