Get to Know Táche

First things first: it’s pronounced Táche, like splash.

Founded in 2020 after five years of development, Táche is the original pistachio milk. Made with real pistachios and without added oils, Táche was created to offer a more delicious, nutritious and sustainable alternative to traditional plant-based milk.

What began as a category-creating idea has grown into a high-growth beverage brand found in thousands of grocery stores and cafés nationwide. Táche has expanded from its direct-to-consumer roots into major retail, foodservice and hospitality partners, with a growing portfolio that includes barista blends, everyday refrigerated and shelf-stable milks, ready-to-drink beverages and category-defining innovations like Three-Ingredient Pistachio Milk.

Along the way, Táche has earned recognition for both its products and its leadership. In 2025 alone, the brand received more than five major awards, including Best Milk from the Good Housekeeping Kitchen Awards, while founder and CEO Roxana Saidi was named to Inc.’s Female Founders 500 list in both 2025 and 2026.

Táche sits at the intersection of food, design, culture and modern wellness. We are building more than a beverage brand. We are expanding what pistachio can be and setting a new standard for how an emerging category looks, tastes and shows up in the world.

Getting to Know Us

We’re a small team of beverage enthusiasts, ingredient connoisseurs, and flavor mavens. We pride ourselves on our dedication to excellence, care for each other and our community, innovative spirits, and strong morals. Our values five values serve as the guardrails of our company:

Care - We care deeply for our people, our products, our company, our planet, and our community. “Checking the box” becomes obsolete when we nurture, protect, and cherish the work that we do thoughtfully. We value showing kindness to our teammates as well as being kind to oneself.
Excellence - We set very high standards for ourselves, each other, and the work that we do. It is our high level of excellence across collaboration, resourcefulness, and follow-through that we are able to make the world a Táche better.
Innovation - Bold thinking leads to bold ideas. We are not only building a new category, but an entirely new way of thinking about pistachios, alt-milk, and more. As the first pistachio milk in North America, it’s central is our brand’s ethos that we continue to lead in food and beverage innovation.
Integrity - Consistent and uncompromising, we value the integrity of principles, health, product, and brand. We know as both individuals and as a team, integrity is part of the fabric that binds us and is a layer in everything we do.
Pistachios - With an unparalleled heritage and history dating back to 7000 BC, pistachios are at the heart of everything we make. Pistachios are a centerpiece of the Middle Eastern home and we embrace their cultural significance. Known as “the smiling nut,” these healthy nuts have now started to emerge in the US in a new and exciting way.

What We’re Looking For

We’re looking for a PT Community Manager to help Táche become one of the most loved and talked-about brands in food.

Community at Táche extends far beyond our own social channels. This role is responsible for helping the brand show up in the conversations, communities, and cultural moments where consumers discover what’s next. You’ll engage thoughtfully with creators, cafés, complementary brands, and consumers, finding authentic ways for Táche to earn attention and build meaningful relationships.

You’ll spend the majority of your time on Instagram and TikTok: responding to comments and DMs, writing thoughtful, creative, and witty comments on creators’ and brands’ posts, and nurturing genuine one-to-one relationships across dozens of conversations each day. You know how to turn an everyday interaction into a memorable exchange—and a promising conversation into a lasting relationship.

This role is equal parts community building, brand stewardship, customer experience, and strategic insight. You’ll stay close to our community, synthesize what you’re seeing, and translate those observations into clear, actionable recommendations for our Social Media Lead. You’ll also help ensure that every person who engages with Táche—whether through a comment, DM, email, or D2C customer support inquiry—feels genuinely cared for.

You’ll work closely with our Social Media Lead and Táche’s Founder and CEO, Roxana Saidi, as well as our VP of Marketing and COO, to identify emerging conversations, uncover opportunities to participate in culture, and continually elevate the Táche brand experience. This is a remote, part-time position of approximately 15–20 hours per week to start.

What You’ll Do

Community Engagement

You’ll help shape how consumers discover, experience, and engage with Táche every day.

Manage day-to-day community engagement, primarily across Instagram and TikTok, responding in a way that encourages conversation rather than simply closes it.
Build and nurture one-to-one relationships with customers, creators, cafés, retailers, and complementary brands, with thoughtful follow-through across conversations.
Proactively engage on creators’ and brands’ posts and within relevant cultural conversations where Táche can authentically add value.
Introduce pistachio milk into broader conversations around coffee, food, wellness, health, beauty, and lifestyle through timely, creative engagement.
Celebrate customers, creators, and partners; support launches; and identify opportunities to build advocacy and encourage user-generated content.

Community Insights

Use conversations to make the brand stronger.

Monitor community sentiment and identify recurring questions, feedback, behaviors, and emerging trends.
Ingest and synthesize what you’re seeing across daily interactions, then translate those observations into clear, actionable recommendations for the Social Media Lead.
Share insights that can inform social strategy, content, customer experience, product development, and broader marketing decisions.
Recommend new opportunities for Táche to participate in relevant conversations and cultural moments.
Identify what is resonating with consumers and where the brand can continue to grow its presence.

Customer Experience

Every interaction should leave someone feeling well cared for.

Manage D2C customer inquiries across email and social channels, including product questions, order support, retailer requests, and general feedback.
Resolve customer needs with empathy and sound judgment, escalating product quality, fulfillment, retail, or operational issues when necessary and following through to resolution.
Leverage and maintain Gorgias macros and FAQs to provide efficient, consistent service while personalizing communication when appropriate.
Identify recurring questions and friction points, sharing insights and recommendations that can improve the overall customer experience.

Who You Are

You’re a thoughtful, personable communicator with exceptional judgment. You can read the context of a conversation, understand its potential sensitivity or opportunity, and respond accordingly. You know when to be playful, when to be helpful, when to escalate, and when to simply listen. You write with warmth and personality—and impeccable punctuation and grammar—while consistently representing a premium brand.

You’re culturally curious, strategically minded, and genuinely interested in wellness, food, beverage, health, beauty, and modern lifestyle. You’re also reliable, highly organized, and proactive, with excellent follow-through and the ability to manage dozens of conversations without losing the details—or the people—behind them.

What You’ll Bring

3+ years of experience in community management, social media, customer experience, or a related consumer-facing role.
Hands-on experience managing active communities across Instagram and TikTok.
Exceptional written communication and a strong command of brand voice, punctuation, and grammar.
The ability to identify patterns in community feedback and translate them into clear, actionable recommendations.
Experience managing a high volume of conversations and priorities with consistency and follow-through.
Experience supporting D2C customers or working in Gorgias is a plus.
A genuine interest in food, beverage, wellness, health, beauty, hospitality, or modern consumer brands.

How to Apply

This is an opportunity to join a high-growth startup at an exciting stage, with meaningful potential for professional growth and impact. At Táche, you’ll find a supportive culture grounded in collaboration, innovation, and a shared commitment to doing excellent work.

As a WOC-led brand, we are committed to building a team that reflects diverse backgrounds, experiences, and perspectives. We encourage individuals from all walks of life to apply.

Here’s what to do next:

Fill out this Typeform: https://j418wrtn4ma.typeform.com/to/jchjLDEM
Send your resume to careers@tachemilk.com.

Due to the high volume of applications, we may not be able to respond to everyone individually. We sincerely appreciate your interest and will reach out to candidates whose experience most closely aligns with the role.

Táche

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