Primary Talent Partners has a new 12-month contract opening for a Technical Writer/Training Content Developer to join our energy client in Charlotte, NC. This is a fully on-site position.

Pay: $30.00 - $35.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Description:
The Technical Writer / Training Content Developer will support our client's 24/7 physical security operations center by developing, maintaining, and enhancing technical documentation, operating procedures, job aids, and training materials used within a security-focused operational environment.

This role will work closely with subject matter experts, operators, leadership, and other stakeholders to understand operational processes and translate complex technical and procedural information into clear, accurate, practical content. The ideal candidate combines strong technical writing skills with experience developing training materials for operational or technical audiences.

Key Responsibilities

Develop, write, edit, and maintain technical and operational documentation, including:

- Standard operating procedures (SOPs)
- Work instructions
- Process and procedure manuals
- Job aids and quick-reference guides
- Training guides and facilitator materials
- Technical reference materials
- Process flow documentation
- Administrative and operational communications

Partner with subject matter experts and operational personnel to understand workflows, technologies, responsibilities, and procedures and translate that information into clear, usable documentation.
Observe and study operational activities to understand how work is performed and accurately document processes, decision points, system interactions, and required actions.
Review existing procedures, system documentation, diagrams, flowcharts, specifications, screenshots, reference materials, and other technical information to build or update documentation.
Develop training content that supports employee onboarding, role-specific training, process changes, system changes, and ongoing knowledge reinforcement.
Convert complex technical or security-related concepts into concise, audience-appropriate learning materials.
Organize documentation and training content according to established standards for clarity, consistency, terminology, format, and usability.
Review existing materials and recommend improvements to content, structure, format, presentation, and overall effectiveness.
Collaborate with subject matter experts to validate technical accuracy before materials are finalized or distributed.
Create or incorporate screenshots, diagrams, process flows, charts, and other visual elements that improve understanding of technical or operational processes.
Maintain documentation and revision history to help ensure materials remain current as processes, systems, or operating requirements change.
Support the organization, publication, and distribution of approved training and technical materials.
Assist with developing presentations, briefings, and other communications supporting operational or training needs.

Required Qualifications

Demonstrated experience in technical writing, instructional content development, training development, or a related field.
Strong written communication, editing, proofreading, and information-organizing skills.
Experience converting technical or complex subject matter into clear instructions for end users.
Ability to interview and collaborate with technical and operational subject matter experts.
Experience developing SOPs, work instructions, user guides, job aids, training materials, or comparable documentation.
Ability to interpret process flows, technical documentation, diagrams, screenshots, system information, and operational procedures.
Strong attention to detail and commitment to accuracy and consistency.
Ability to manage multiple documents, revisions, and priorities.
Proficiency with standard business productivity and document-authoring tools.

Preferred Qualifications

Experience supporting a command center, operations center, security operations, utility, emergency management, critical infrastructure, industrial, or similarly procedure-driven environment.
Experience creating both operating procedure documentation and training/learning content.
Experience designing instructor-led, virtual, or self-directed training materials.
Experience creating process maps, workflow diagrams, quick-reference guides, and visually oriented job aids.
Familiarity with document control, version management, or structured review and approval processes.
Experience developing documentation or training for systems used in monitoring, incident management, physical security, access control, or operational response.

Ideal Candidate Profile
The ideal candidate is a strong communicator who enjoys learning complex processes and turning them into content that people can immediately understand and use. They should be comfortable working directly with operational experts, asking detailed questions, observing how work is performed, identifying gaps or ambiguity in existing documentation, and organizing information into consistent procedures and training materials.

Success in this role requires a balance of technical writing discipline, instructional thinking, attention to detail, and an understanding of how documentation is used in a fast-moving operational environment. The successful candidate must be self-motivated and able to be self-directed.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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Technical Writer/Training Content Developer