Project Overview:
We are seeking an experienced Front of House Manager or Restaurant Consultant with a background in fine dining for a short-term project to assist in the development of an upscale social club / entertainment venue in New York City. The project involves developing an innovative new service model and steps of service that can accommodate service before, during, and after the entertainment. This position requires a blend of creativity, industry knowledge, and practical experience.

Key Responsibilities:

Develop a service model tailored to an upscale social club setting with integrated entertainment.

Identify necessary front of house roles and create detailed job descriptions and interview guides for each position.

Formulate a team structure that maximizes guest service quality while minimizing labor costs.

Research and advise on competitive labor rates in New York City's fine dining and entertainment sectors.

Propose a management structure that ensures seamless coordination and oversight of staff.

Provide strategies for dynamic staffing levels to adapt to varying business volumes and service times.

Key Questions to Address:

What specific roles are essential for delivering top-tier service in our unique setting?

How can different roles work together to serve a high volume of guests efficiently and cost-effectively?

What qualifications and experience should be prioritized in hiring for each role?

What are the prevailing labor rates for these positions in New York City?

How can variable and incentive compensation be structured to drive desirable staff behaviors and performance?

What are the ideal steps of service for our concept?

How can we utilize technology to streamline service and enhance the guest experience?

What management hierarchy is most effective for overseeing the proposed service model?

How should staffing levels fluctuate throughout the day and in response to varying business demands?

Qualifications:

Proven experience as a Front of House Manager, preferably in fine dining and entertainment settings.

Familiarity with the New York City fine dining and entertainment scene.

Strong understanding of service dynamics in a high-end, entertainment-focused environment.

Excellent organizational, leadership, and communication skills.

Creative thinker with a talent for innovation in service delivery.

Ability to work independently and adapt strategies in a dynamic project environment.

Application Process:

Qualified candidates are invited to submit a resume, cover letter, and any relevant portfolio items demonstrating their experience in fine dining service development and management. Selected candidates will be invited for an interview to further discuss their approach to the project.

Job Types: Contract, Temporary

Pay: $75.00 - $150.00 per hour

Expected hours: 2 – 8 per week

Experience level:

10 years

Restaurant type:

Bar
Fine dining restaurant

Application Question(s):

This is a short term, temporary consulting project that may lead to a long term position. Are you willing to engage with us in this way?

Experience:

front of house management or consulting: 10 years (Preferred)
fine dining management: 5 years (Preferred)
entertainment venue management: 3 years (Preferred)

Work Location: Remote

Metro Cinema

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