JOB SUMMARY

We are seeking a Digital Marketing & Ecommerce Operations professional to join our team on a contract basis. In this role, you will help maintain the health, accuracy, and performance of our ecommerce ecosystem.

RESPONSIBILITIES

Website & Product Maintenance:

Conduct regular site audits to ensure accuracy and functionality
Perform ongoing product audits (pricing, assets, descriptions, availability)
Maintain rotation of seasonal homepage and collection assets
Execute promotional price and theme switchovers
Manage discounts and promotional setup
Update PDPs with approved wishlist improvements

Merchandising & Asset Hygiene:

Maintain proper image order and organization
Update icons and badges
Improve and maintain product taxonomy
Ensure creative consistency across product pages
Identify asset gaps and flag needs to creative team

Lifecycle & Platform Execution:

Build and update Klaviyo forms and flows
Implement lifecycle campaign updates using existing templates
Maintain and update loyalty program (Yotpo)
Review and respond to incoming product reviews, identify any problems or complaints, and notify the CS team when needed
Ensure email templates remain functional and up to date
Responsible for clean execution and not high-level strategy

Social Media Community & Creator Support

Working closely with the PlanetBox Social Media Manager, this role will support our Community content pillar by engaging with followers and creators across platforms, helping ensure our audience feels seen, supported, and connected to the brand.

Reactive Community Management:

Monitor and respond to comments, DMs, and tagged content across platforms

Execute brand voice guidelines in comments and conversations
Answer easy customer questions and escalate larger customer service issues

Review and repost Instagram Stories, Reels, and TikToks featuring PlanetBox

Respond to inbound creator and brand partnership request emails

Proactive Engagement

Conduct social listening and share relevant trend insights and content opportunities.
Source and coordinate UGC (parent roundups, testimonials)
Support influencer nurturing through thoughtful engagement
Assist with in-kind gifting and surprise-and-delight initiatives
Manage product seeding logistics (email coordination, affiliate setup, sample tracking)

Affiliate and Paid Partnership Support

CJ Affiliate Program

Proactively pitch influencers on Instagram and TikTok to become affiliate partners
Review email and program applications from new potential partners and assist in on-boarding steps
Monitor daily performance and flag revenue, AOV, click declines or issues
Email campaign info to our active partners

Paid Partnerships

Help coordinate samples and deliverables

Content Support

Assist with filming simple recipe or educational videos
Edit basic short-form video content
Create simple infographics using existing brand templates

What Success Looks Like

The website is consistently accurate, updated, and organized
Promotional switchovers happen smoothly and on time
PDPs feel polished and current
Lifecycle systems run without friction
Community responses are timely and aligned with brand voice
The digital and social leads feel significantly less operational strain

EXPERIENCE

Qualifications Required:

2–4 years experience in ecommerce or digital marketing
Hands-on Shopify (or similar ecommerce platform) experience
Experience with Klaviyo or another ESP
Extremely detail-oriented and process-driven
Comfortable managing recurring operational tasks
Strong written communication skills

Preferred:

Experience with Yotpo, loyalty programs, or reviews
Community management experience for a DTC brand
Basic video editing skills (CapCut, Adobe, Canva, etc.)
Familiarity with affiliate platforms

Location: Hybrid- Seattle, WA 98121

Pay: Contract $40/hr

Lifetime Brands

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Digital Marketing & Ecommerce Operations – Contract Work