Role Description – Community Manager

Start date: ASAP

FTC until EOY 2026

About Greenpark

Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency. Our Purpose is to help brands create meaningful connections that impact people’s lives through performance-driven content for search and social. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model.

We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Our Values

As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive’, ‘Acting Together’, ‘With Kindness’ are the values that guide us.

About the role

We are looking for a dynamic community manager for a project focused on educating consumers about the jewellery and diamond industry.

You’ll be the voice of the industry in the comments section—responding to questions, sparking engagement, and fostering a community of diamond lovers, jewellery enthusiasts, and curious consumers. This is a dedicated content role with the primary objective of maintaining and growing engaged communities for a diamond company in USA.

This role description covers the main aspects of the Community Manager role. However, a job description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.

What you’ll do

Monitor and manage social media discussion threads across platforms (Instagram, TikTok, Facebook, YouTube, Reddit etc.)
Engage with community in an appropriate tone—answering questions, and sparking deeper conversations.
Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information).
Flag trending topics, FAQs, or sensitive comments to the content teams.
Track engagement metrics and community sentiment to help inform content and strategy.
Truly understand the company and brand and proactively suggest ways to engage communities and respond to consumer queries.
Stay up to date on diamond/jewellery trends and relevant news to ensure timely and relevant responses.

About you

Proven experience managing social media or online communities—either in-house, at an agency, or freelance.
Strong written communication skills with an adaptable, on-brand tone of voice.
Interest in (or knowledge of) diamonds, fine jewellery, or luxury lifestyle content.
Comfortable navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar).
Ability to work independently, manage time efficiently, and meet deadlines.
Availability to monitor platforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed).

Bonus Points:

Experience working with luxury, lifestyle, fashion, or e-commerce brands.
Knowledge of diamond terminology (e.g., 4Cs, lab-grown vs natural, etc.)
You live & breathe Greenpark’s core values—championing openness, respect, innovation, and teamwork—so that every interaction, both internally and externally, reflects our commitment to our values.

Why the job exists

To work on audience acquisition, engagement and maintenance for several always-on social accounts in USA.
To work with a social lead on maintaining always on social including posting and community management.
To provide ongoing insight in running always-on social accounts with a laser focus on audience engagement
To report back on social performance to inform ongoing strategy and execution.
To advise on channel best practices and social change and innovation to keep this social account and Greenpark at the forefront of social production
To work with influencers in the market and help to manage conversations around the category for them.

How we’ll support you

25 days of holidays per year + your birthday off.
Christmas Closure - (extra days on top of your holiday allowance)
A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc)
Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards).
LinkedIn Learning – Access to a leading online learning platform, which offers a wide variety of courses including business, creative and technical skills.
WFA policy – work from abroad for up to 4 weeks per year.
Yearly Calm subscription

At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we’re committed to ensuring everyone’s voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.

Greenpark

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