🚀 WE’RE HIRING – UX Designer | Contact Center Digital Experience

• Location: Richardson, TX – Hybrid

• Duration: Contract

• Pay Rate: 45-50/hr

• Work Mode: Hybrid

🔹 Key Responsibilities

Design intuitive, user-centered experiences for contact center platforms, agent desktops, supervisor consoles, self-service portals, and AI-powered customer journeys.
Conduct user research, stakeholder workshops, persona development, journey mapping, and usability testing.
Create wireframes, prototypes, user flows, information architecture, and high-fidelity designs using Figma and other UX tools.
Translate business, operational, and CX requirements into scalable and reusable design solutions.
Collaborate with Product Owners, Engineering, QA, Operations, and Business teams in Agile environments.
Build and maintain enterprise design systems, component libraries, and UX standards.
Support AI, Conversational AI, Virtual Agent, IVR, and Omnichannel transformation initiatives.
Ensure accessibility, responsiveness, usability, and performance across digital experiences.
Partner with frontend teams using ReactJS, Angular, HTML/CSS, and modern UI frameworks.

🔹 Required Skills

8+ years of UX/UI Design experience with enterprise applications
Strong experience with Figma, Miro, Adobe XD, and prototyping tools
User research, journey mapping, wireframing, prototyping, and usability testing
Design systems and component libraries
Strong stakeholder and client communication skills
Agile delivery experience

🔹 Preferred Experience

Contact Center domain experience with Genesys, Google CCAI, NICE, Five9, Amazon Connect, or similar platforms
AI-driven customer experiences and Conversational AI
IVR, Virtual Agent, and Omnichannel transformation
Design Thinking and digital transformation programs
Experience working with ReactJS, Angular, HTML/CSS

📩 Interested candidates can share their updated resume / reach out for more details.

#Hiring #UXDesigner #UIDesigner #Figma #ContactCenter #DesignThinking #ConversationalAI #Genesys #NICE #Five9 #AmazonConnect #RichardsonTX #TexasJobs #HybridJobs

We are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.

Enterprise Solutions Inc.

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UX Designer | Contact Center Digital Experience