Technical Web Support Specialist

Location: Remote
Compensation: $27.50 – $32.50 per hour
Classification: Independent Contractor (1099)
Work Structure: Ongoing, consistent workload

About Contractor Web Zone

Contractor Web Zone is a U.S.-based website and digital platform provider serving contractors nationwide. We manage and support live business websites, hosting infrastructure, business email, and review integration tools.

We are seeking a dependable, professional Technical Web Support Specialist for a long-term working relationship. This is not a short-term freelance project or occasional gig. We are looking for someone who wants consistent, ongoing work and values stability.

This role requires both technical ability and professional client communication. It is not a behind-the-scenes coding-only position.

Position Overview

This is a role focused on website support, light development tasks, and client interaction.

We anticipate a steady volume of work averaging approximately 30–35 billable hours per week.

Must maintain reliable availability to respond to occasional client calls and support requests during standard business hours (Monday–Friday, 9:00 AM–5:00 PM Central).

Outside of client response expectations, work may be completed independently at the Contractor’s discretion.

We are looking for someone who values consistency, ownership, and professional accountability.

Responsibilities

Respond to client phone calls and support emails
Communicate clearly and professionally with business owners
Triage and document website support requests
Make direct edits to HTML and CSS files
Build simple pages within established templates
Update text, images, links, embeds, and layout elements
Insert tracking codes (Google tags, analytics, chat widgets, forms, etc.)
Troubleshoot cross-browser formatting issues
Perform QA checks before publishing changes
Follow documented internal workflows and escalation processes

Required Skills

Strong working knowledge of HTML and CSS
Comfort editing live production code safely and accurately
Ability to read and place small JavaScript snippets
Familiarity with tracking tags and embedded scripts
Experience using browser developer tools
Professional phone presence and written communication skills
Strong organizational skills and attention to detail

Preferred Qualifications

Basic JavaScript familiarity
Experience working within a structured or proprietary CMS
Conceptual understanding of hosting and DNS environments
Prior agency, SaaS, or technical support experience
Familiarity with SEO-aware markup

Who This Role Is For

This role is a strong fit for someone who:

Wants steady, ongoing contract work
Is dependable and responsive during business hours
Is comfortable speaking directly with clients
Takes pride in accuracy and follow-through
Prefers structured systems over chaotic freelance environments

This is not a fit for someone looking for occasional side projects or isolated coding work.

Job Types: Full-time, Contract, Permanent

Pay: $27.50 - $32.50 per hour

Expected hours: 30 per week

People with a criminal record are encouraged to apply

Work Location: Remote

Contractor Web Zone

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