About Commerce Social

Commerce Social is a dual-badged official TikTok agency. We're a technology-driven social commerce partner for growth-minded consumer brands, combining senior human expertise with an agentic commerce stack that connects creators, brands, and platforms in one unified layer. Our team has generated $80 Million in GMV through creator partnerships, helping 8-10 figure e-commerce brands scale through social commerce strategies. We orchestrate the full journey from discovery to checkout, transforming social from a brand channel into a primary revenue storefront.

The role

You're the person the client calls, and the person who decides what your pod works on this week. You'll run an Account Executive and pull in affiliate, creative, and paid media support as needed.

This isn't a coordinator role. You set the plan, delegate the execution, and own the number.

What you'll do

Own the client relationship. Weekly syncs, monthly and quarterly reviews, performance decks, forecasts, and the uncomfortable conversations when a month misses. You also run onboarding for new accounts — shop setup, SKM, Shopify sync, fulfillment strategy, and the first 30-day plan.

Run the shop. Catalog and pricing accuracy, promos and campaign calendars, SPS and shop health, compliance, and escalating fulfillment issues before they hit campaign performance.

Set affiliate strategy. Commission structures, sampling policy, incentives and contests, VIP creator programs, and the creator budget recommendations you'll defend to the client.

Coordinate paid. Work with media buyers on GMV Max — budget pacing, ROI targets, and keeping a steady flow of approved affiliate creative into campaigns.

Lead the pod. Direct and QA your execution team’s work, approve creator messaging and commission changes quickly, and train people coming up behind you.

What we're looking for

2+ years managing TikTok Shop accounts, agency or brand side — real time in Seller Center and Affiliate Center
Fluent in GMV Max, target/open collabs, TAP links, sampling and commission mechanics, SPS
Confident presenting to senior client stakeholders and defending a recommendation
Numbers-literate — can build a forecast and explain a GMV drop without hiding behind a dashboard
Clear, direct writing; most of this job happens in Slack

Nice to have: Shopify or 3PL experience, paid media background, managing junior team members.

How we know you'll be good at this: you take ownership without being asked twice, you question numbers that look off, you keep up with a platform that changes monthly, and you have no ego about doing execution work when the pod is underwater.

Process

Intro call → skills screen → live assignment on a real account scenario → final call with leadership.

Commerce Social

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