Overview:

Chick-fil-A is seeking a Menu Sr. Project Lead to support and lead menu, team member simplification and equipment projects from initialization through launch. This individual must be a skilled communicator, display cross functional influence and leadership skills, and excel at project and process management. Projects will consist of new product development, menu simplification, new equipment, ingredients and procedural modifications to existing products.

The Sr. Project Lead will support the Category Leaders on complex projects and lead individual projects with guidance from the Sr. Category Leader and Team Director. This person must be able to manage multiple projects simultaneously and work closely with cross-functional partners to ensure timelines and key deliverables are met. The Sr. Project Lead requires a high-level of critical thinking and decision making as they prepare for and lead rollout recommendations to leadership, inclusive of the Executive Committee.

This individual requires a high-level of self-direction and a proactive mindset that can provide innovative solutions to drive business growth. This individual must be a skilled communicator, lead challenging and tense conversations with grace and authenticity, and have exceptional project management and facilitation skills.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities:

Project Management:

Support menu and packaging development projects from initiation through launch
Manage and lead projects effectively and professionally to ensure stakeholders are informed and supportive, and Restaurant Operator and customer expectations are met
Support Principal Category Leaders, responsibilities include project scope development, category strategy and assessment recommendations, developing project timelines, supporting during project team meetings
Develop internal and Operator facing communications and presentations
Collaborate with cross functional partners on annual business planning and budget cycles to ensure initiatives are properly represented
Exhibit strong people skills and the ability to accomplish work effectively in a multi-functional team environment

Strategy & Development:

Assist with development of menu items needed for category growth and protect the quality, food safety and market share of each product within your portfolio
In conjunction with the Principal Category Leader, Culinary Developer and Menu Strategy create a continuous pipeline of new innovations that could be implemented in the chain as menu additions, improvements or replacements
Understands the relationship between supply chain, distribution, brand, advertising, food and restaurant process
Manage cross-organizational expectations to evolve the menu strategy to meet the needs of the organization
Work closely with Supply Chain group to understand preferred supplier capabilities
Understand specifications and the specification system

Competence Development:

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
Actively explore trends to stay abreast of the trends in the marketplace
Exhibit strong knowledge and awareness of historical and competitive marketplace
Attend key design development and launch meetings
Plan and lead the process to staff the menu functions with contract resources, external service providers, and internal staff members

Minimum Qualifications:

Bachelor’s Degree
Minimum Years of Experience: 5+
Exceptional communication & executive presence skills – written and verbal
Ability to facilitate large group meetings, think critically, assess risks and tradeoffs, and execute plans
Demonstrates ability to influence multiple levels across an organization
Strong interpersonal and communication skills: highly collaborative with ability to build solid working partnerships across functional groups
Analytical depth and technical expertise in project management, processes, systems and equipment interface
Demonstrated expertise in the product development process
Strong relational skills to enable interaction with partners, corporate management, Operators and Restaurant Team Members
Exceptional planning, organizing and project management abilities
Proficient in Microsoft Office Tools, Project Management Tools and Windows Operating Systems
Strong desire to learn industry trends
Sense of urgency and drive towards decisions
Highly self-motivated and able to work both collaboratively as well as independently

Preferred Qualifications:

Experience leading work in product development, brand management, consumer packaged goods or related field.
Restaurant experience (corporate or restaurant level).
Master's of Business Administration (MBA).

Minimum Years of Experience: 5 Travel Requirements: 30% Required Level of Education: Bachelor's Degree Preferred Level of Education: Master's Degree

Chick-fil-A, Inc.

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Sr. Project Lead, Menu & Packaging