Job Title: Community Strategist

Location: Manhattan, NY

Work Model: Hybrid

We are seeking a Community & Content Coordinator Contractor to provide incremental support across Client’s social team during our highest-volume business period, spanning the docu-series and the Fashion Show.

This contractor role will support the team through October. The role will help scale both community engagement and high-volume content execution, ensuring the team can fully capitalize on key brand moments while maintaining strong day-to-day support across the always-on business.

The ideal candidate is highly organized, culturally fluent, comfortable working in a fast-paced social environment, and excited to engage directly with the Client community while supporting the operational needs of a high-performing social team.

Key Responsibilities

Community Management

Scale proactive and reactive community engagement across Instagram, TikTok, and other priority social platforms before, during, and after key campaign moments.
Monitor and actively participate in customer conversations, ensuring Client is consistently engaging with the community rather than simply reacting to it.
Support real-time community management around the Fashion Show, including livestream conversations, watch parties, giveaways, and other high-engagement moments.
Monitor community sentiment and emerging conversations, identifying opportunities for the brand to proactively engage with customers, creators, talent, and cultural moments.
Leverage available social tools, including Plot and Dash, to identify relevant posts, conversations, creators, and emerging trends and engage with high-value opportunities.
Surface meaningful audience insights, including FAQs, sentiment trends, viral moments, customer feedback, and emerging content opportunities.
Support moderation and escalation of sensitive, high-priority, or customer service-related conversations as needed.
Maintain consistency with established Victoria’s Secret community voice, guidelines, and escalation protocols.

Content & Team Support

Support publishing and scheduling across social platforms, ensuring content is accurately and efficiently published according to the social calendar.
Assist with social calendar management, ticket creation, reporting, and other high-volume executional needs across the team.
Support day-to-day content operations surrounding major campaigns, launches, and always-on programming.
Help track and surface key content and community performance throughout high-priority campaign windows.
Provide flexible support across the broader Social team as priorities evolve, particularly during Angels Among Us, the Fashion Show, and Holiday.

Ideal Candidate

2-3+ years of experience in social media, community management, content coordination, or a related role.
Strong understanding of Instagram and TikTok, including platform behaviors, trends, and community dynamics.
Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
Comfortable operating in a fast-paced environment with shifting priorities and high-volume executional needs.
Strong written communication skills and an understanding of social-first brand voice.
Proactive and resourceful, with strong judgment around when to engage, escalate, or surface an opportunity.
Comfortable using social publishing, listening, reporting, and community management tools. Experience using Dash and Plot a plus.
Passion for fashion, beauty, entertainment, culture, and social media.
Excited by the opportunity to work in a real-time, highly collaborative environment around one of the brand's biggest moments of the year.

Chasepro

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