About Carrot:

Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.

Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com.

The Sprints Product team at Carrot is seeking a Content Designer to help shape the mobile experience for members working to improve their metabolic health outcomes across our supported healthcare journeys.

This is a part-time 80-100 hour per month contract role.

This role is a hands-on opportunity for a content designer who thrives in early-stage product development and thinks like a builder. You’ll improve personalization through prompt engineering, partner with product design on UX flows, and collaborate with clinical experts on metabolic health program content.

We're looking for someone who moves toward ambiguity with excitement, asks "why" before "what,” and brings rigor and clarity to everything they touch. You approach novel problems with a spirit of experimentation and rapid iteration. You advocate for the user and make thoughtful decisions informed by best practices, as well as quantitative and qualitative data. You’re adept at using AI to improve process, efficiency, and quality.

In this role, you will:

Write and refine UX copy across a mobile product designed for daily member engagement
Develop, test, and iterate on LLM prompts that drive personalized, high-quality content
Build scalable content design capabilities that leverage LLMs for volume and speed, while preserving human judgment where quality, nuance, or clinical accuracy demand it
Partner with a product designer to develop intuitive, compelling mobile experiences that encourage repeat engagement and healthy habit building
Collaborate closely with product managers, engineers, and clinical partners from concept to launch spanning multiple health journeys
Deeply understand complex problems for our members, customers, and internal teams, and propose solutions that meet business goals, technical constraints, and user needs
Build consensus and maintain alignment with stakeholders and leadership through collaboration, influencing, and formal presentations
Seek and provide feedback when prototyping and solving UX problems

The team:

You'll be an integral member of a small, tight-knit product team. You'll report to the Product Manager and work closely with a product designer, engineers, clinical partners, and cross-functional teams.

Minimum qualifications:

A Bachelor's Degree
5+ years of professional experience in product content design
Portfolio that highlights systems thinking, exceptional UX writing, and measurable impact in a product context
Demonstrated experience using LLMs as a core part of your content design practice — not just for efficiency, but to build new capabilities
Experience with prompting: testing, evaluating, and iterating to improve model output quality
Experience translating UX research insights into product solutions
Experience with design tools (e.g., Figma) and LLM tools (e.g. Claude Cowork and Claude Code)
Highly developed sense of ownership and accountability

Compensation:

Expected compensation for this role hourly role will be between the range of $80-$100 per hour, 80-100 hours per month. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.

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Content Designer (Contract Role, PT)