Contract | Part-time December - January, then full-time January - May | Hybrid

We're looking for an operations lead to cover our Director of Operations during a four-month leave.

The role sits at the center of the business. You'll run our creative pipeline and move several company projects forward. It suits someone who has agency experience, is comfortable working across creative and technical teams, and can pick things up quickly. The first month is a paid handover alongside the current Director.

The ideal candidate thrives in fast-moving environments and is excited about juggling multiple priorities without losing focus. They bring operational rigor to creative work, ensuring that ideas move efficiently from concept to execution, while maintaining the highest standard of quality. This role requires someone who is structured, decisive, and deeply accountable.

NOTE: Applications without a resume, or that are not fully and properly filled out, will not be considered.

Responsibilities

Creative pipeline

Oversee and manage project timelines and scope across design, video production and development pipelines to ensure on-time, on-budget delivery.
Drive cross-functional alignment by partnering with marketing and executive teams to maintain a high standard of creative product quality and client deliverables.
Manage project tracking and reporting, providing consistent visibility into status, progress, risks, and delivery milestones.
Oversee QA processes for development initiatives, ensuring deliverables meet internal standards before client delivery.
Keep project management tools, documentation, and workflows current
Lead a team of creative staff, support recruiting, and lead staff onboarding.

Own day-to-day relationships with creative-services clients (branding-only and web-only projects)
Scope new projects, including budgets, timelines, and quotes

Social Press Kit

Run operations and customer support for Social Press Kit, Brand Knew's SaaS product
Coordinate fixes and feature requests with the development team

Requirements

3+ years in agency project management, production, or operations
Experience managing creative projects and freelancers across design, video, and web
Comfortable working with developers on product builds
Confident scoping work and managing budgets
Client-facing experience, with good judgment about when to escalate
Organized and detail-focused, and makes clear decisions
Experience with Basecamp, Slack, or similar project management and communication tools
Experience clearly documenting and communicating requests and reporting requirements to internal teams
Fantastic relationship builder with strong collaborative skills

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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