Job Title: Social Media Community Manager

Duration: 06 Months Contract

Location: Hybrid Remote @ Minneapolis, MN - 55426

Love brands, culture, and conversation on social media?

This role is for someone who's excited by how brands show up online and wants hands-on experience helping build real connection with consumers.
We're looking for a Social Media Community Manager to support engagement across brand social channels.
You'll help monitor conversations, spot trends, support on-brand responses, and learn how community management shapes brand reputation, engagement, and insight.
If you're someone who notices what's happening online, loves strong brand voice, and wants to learn how social teams turn conversation into impact, this could be a great fit.

Key Accountabilities:

Manage daily community engagement across brand social channels including making posts, commenting, listening and elevating
Monitor comments, messages, mentions, and conversations
Respond to consumers in a thoughtful, on-brand way and follow escalation guidelines when needed
Identify opportunities to strengthen engagement and brand affinity
Spot emerging themes, risks, and cultural moments and share them with key partners
Help maintain a clear and consistent brand voice across platforms
Partner with Influencer & Content, Brand, and additional cross functionals teams to support campaign priorities
Provide input on content themes, FAQs, and messaging based on community feedback
Track community trends, sentiment, and consumer questions
Help turn social conversation into insights and recommendations for the broader team
Partner with I+C team for brainstorms and turning insights into ideas.
Support reporting on engagement and community health
Follow moderation guidelines and community management best practices

Required Qualifications:

Current college student or recent graduate in marketing, communications, journalism, PR, or a related field
2+years' experience managing a social account for a club, campus organization, small business, or personal project
Strong writing skills and attention to tone and detail
Strong Interest in social media, brand storytelling, and digital culture
Familiarity with platforms like Instagram, TikTok, Facebook, X, Pinterest, or LinkedIn
Good judgment and professionalism in public-facing communication
Strong organization skills and comfort managing multiple priorities
Eagerness to learn, take feedback, and grow in a fast-moving environment

Preferred Qualifications:

Experience identifying trends, cultural moments, or emerging conversation themes online
Experience turning community observations into content ideas or recommendations
Familiarity with social listening, community management, or reporting tools

What You'll Get From the Experience:

Abacus Service Corporation

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