About 99 Ranch Market:

99 Ranch Market is one of the largest Asian supermarket chains in the United States. We have store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, Virginia, New Jersey and more to come! We are passionate and honored to be shaping the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expends, we have new positions open. We welcome new members to grow alongside with the family.

Summary:

We’re looking for a Customer Experience & Community Ambassador to bring our store to life through customer engagement, social media content, and in-store experiences. This role is perfect for someone who loves interacting with people, stays on top of trends, and enjoys creating content that connects with the community.

Responsibilities:

Engage with customers on the floor and create a welcoming, energetic environment
Act as a bridge between customers and store teams to improve overall experience
Promote loyalty program sign-ups and social media engagement
Manage store-level social media accounts (WeChat, Xiaohongshu/RED NOTE, and more)
Post daily content featuring new products, promotions, and in-store highlights
Respond to customer inquiries and engage with the online community
Partner with store teams to ensure promotional and seasonal displays are executed according to Support Center guidelines
Help maintain strong visual presentation of featured products to maximize impact
Provide feedback on what resonates with customers and drives engagement
Support and host in-store demos, sampling events, and promotions
Bring energy and creativity to every customer touchpoint
Support store manager with store operations

Qualifications:

High school diploma required, Bachelor’s degree preferred
1 year of marketing and social media outreach experience preferred
Comfortable on camera and confident creating social media content
Outgoing, energetic, and a natural people person
Familiar with WeChat, Xiaohongshu (RED NOTE), Instagram, TikTok, and other platforms
Creative, proactive, and full of ideas
Strong communication skills and team collaboration mindset
Passion for food, culture, and the 99 Ranch Market brand
Bilingual (English & Chinese) is a must

Physical Requirements:

Ability to lift up to 15 pounds occasionally
Ability to stand and walk for extended periods of time

Working Conditions:

Grocery store environment, exposure to fresh produce, including varying temperatures and humidity levels

Position Details:

Employment Type: Full Time/Part Time
Location: 140 W. Valley Blvd., #150, San Gabriel, CA 91776
Wednesday–Sunday | Weekends Required

Benefits:

Medical, Vision*, Dental*, and Life Insurance*
401(k) Retirement Savings Plan with up to 4% Company Match
Long-Term Service Award*
Employee Discount
Paid Time Off*

(*Full-Time employees only)

Compensation:

The pay range for this job is between $22 - 26 per hour. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Beware of Job Scams:

We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: https://www.indeed.com/career-advice/finding-a-job/job-scams

Disclaimer:

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

99 Ranch Market

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Customer Experience & Community Ambassador