Exp: 2+ years Base Skill Set : A+ Certification or equivalent experience Good working knowledge of Active Directory  2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.  Excellent customer service and communicationskills including providing VIP support  Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365  Advanced knowledge of Microsoft Office suite of applications  Support of End User for video conferencing units. Support of mobile devices Duties & Responsibilities: Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions. Duties shall include, but not be limited to: • Diagnosing and troubleshooting desktop system,printer and operating problems • Consulting and instructing users on hardware andsoftware questions/issues • Collaborate with other IT Services Data Centerand Network Infrastructure teams • Install, maintain and upgrade equipment and itsassociated infrastructure • Runs diagnostic tests to isolate system problemsas well as proactive activities • Operating Systems Windows, OS-X • MS Office (Windows and knowledge of Mac)software • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC • Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA • Responds to telephone calls, email, service tickets, and dispatched requests for technical support • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window Base Requirements  Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments  Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment  Experience in working with a helpdesk operation,to include Windows and Mac clients  2 years’ Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone  Self-starter that is able to collaborate actively withothers in a cross-functional team  Proven attention to detail and high standards for quality  Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary  Skilled in documenting written troubleshootingsteps and instructions  Business professional attire

Job Types: Part-time, Contract

Schedule:

Day shift
Monday to Friday

Work Location: In person

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Freelance Desktop Support Engineer