Freelance Desktop Support Engineer

Sybex Support Services LLC • Part-time • Dublin, Ohio, United States • $51.80k - $76.88k / year • 3m ago

Exp: 2+ years

Base Skill Set :

· A+ Certification or equivalent experience

· Good working knowledge of Active Directory

· 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.

· Excellent customer service and communicationskills including providing VIP support

· Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365

· Advanced knowledge of Microsoft Office suite of applications

· Support of End User for video conferencing units. Support of mobile devices

Duties & Responsibilities:

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

Diagnosing and troubleshooting desktop system,printer and operating problems

Consulting and instructing users on hardware andsoftware questions/issues

Collaborate with other IT Services Data Centerand Network Infrastructure teams

Install, maintain and upgrade equipment and itsassociated infrastructure

Runs diagnostic tests to isolate system problemsas well as proactive activities

Operating Systems Windows, OS-X

MS Office (Windows and knowledge of Mac)software

Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA

Responds to telephone calls, email, service tickets, and dispatched requests for technical support

Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements

Ø Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments

Ø Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment

Ø Experience in working with a helpdesk operation,to include Windows and Mac clients

Ø 2 years’ Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone

Ø Self-starter that is able to collaborate actively withothers in a cross-functional team

Ø Proven attention to detail and high standards for quality

Ø Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary

Ø Skilled in documenting written troubleshootingsteps and instructions

Ø Business professional attire

Job Types: Part-time, Contract

Benefits: