Senior Linguistic Quality Specialist
Senior Linguistic Quality Specialist
As a Senior Linguistic Quality Specialist, you will be instrumental in supporting our Linguistic Quality programs and working with a group of specialists to set and execute translator performance strategies. The Linguistic Quality team is focused on improving and maintaining the overall quality and versatility of our distributed workforce of linguists and ensuring compliance with client-specific quality program metrics targets and SLAs. You will collaborate with various teams to implement appropriate corrective actions and monitor the effectiveness of corrective actions over time.
With your collaborative spirit, you will maintain a supportive environment for linguistic quality management at scale.
Actively participating in reactive and preventive linguistic quality assessments and initiatives
Preventive: Analyzing data to interpret and spot trends and developing training, instructions and targeted quality programs
Reactive: Monitoring and responding to escalations from internal and external sources, performing root cause analysis and determining preventive actions
Monitoring and responding to quality escalations from clients, production teams and translators. Carrying out research and performing root cause analysis.
Identifying and escalating problematic issues and trends to Linguistic Quality management
Tracking and controlling cost of evaluations and rework caused by poor translator performance
Gathering, maintaining and reporting Linguistic Quality metrics
Identifying knowledge gaps and training needs of translators based on data-driven insights
Training and mentoring new employees
Consulting freelance Language Leads and evaluators for evaluation and feedback validation as required
Reviewing, editing and sending feedback to translators as well as handling their responses
Directing appropriate feedback to production teams to ensure best practices that support translation quality
Categorizing translators into quality tiers based on performance metrics, quality scores, evaluations and feedback records
Tracking cost of evaluations and rework caused by poor translator performance
Based on trends and performance metrics, make recommendations for translator participation in or removal from client-specific programs
Act as a first level of escalation in the Lead’s absence
Represent the Linguistic Quality team in global conference calls and projects
Other responsibilities and tasks as assigned
What You Bring
Degree in Translation, Modern Languages, Localization Management or equivalent experience
Professional experience in a localization environment
Strong written and verbal English communication skills and fluency in at least one other language
A passion for languages and dedication to quality
An attraction to applying deep critical thinking to difficult problems
An attraction to analyzing data, creating reports and data-driven insights
Interest in performing reviews of workflows and processes and identifying gaps as opportunities for improvement
Demonstrated ability to provide feedback in a constructive and tactful manner
The ability to identify risks and effectively communicate them
The ability to engage with a culturally diverse, distributed team
Strong organizational skills and attention to detail
Experience in prioritizing and working in a fast-paced environment
Team player, detail-oriented, ability to multitask and work under deadline
Mastery of Microsoft Office or Google Suite
Translation experience, preferably in audiovisual translation
Experience in subtitling or captioning
Software or gaming localization experience
About the Company
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes.
With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com.
Our Promise to You
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.
This role is based in Los Angeles and the base pay range for this role is $27 - 32 per hour. Actual amounts will vary depending on education, skills, experience, and geographic location.