At LiveWorld, we provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image. As a part of that, we are providing support with the implementation of Khoros Care. Khoros Care is a social media marketing solution that helps businesses streamline client interactions across various communication channels such as messaging, web chat, social media and peer-to-peer communities. This is short term freelance position. We need about 10-15 hours for the project. You must have KHOROS CARE experience.
Primary responsibilities for the position may include, but are not limited to:
- Help with implementing new Khoros care integration for new client.
- Answer client questions.
- Teach employees about basic Khoros Care software.
- Provide basic support for the implementation.
- Assist client with integration support needed.
- Understand and create workflows, including various approval flows that are different for each page.
Required skills and traits:
- Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
- Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
- Strong keyboard skills
- Ability to navigate between multiple systems or applications simultaneously
- Demonstrated personal or professional success engaging in a social channel
Recommended education and experience:
- Social media moderation and engagement experience preferred but not required
- Healthcare background desirable but not required
- Experience with Khoros Care required
- Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, or similar tools desirable
- College Degree or equivalent experience preferred
- Familiarity with utilization management principles- Excellent communication and interpersonal skills- Ability to work effectively in a fast-paced healthcare environment- Attention to detail and strong organizational skills
Job Type: Contract
Pay: $65.00 - $85.00 per hour
Expected hours: 10 per week
- Do you have Khoros Care Software experience?
- How many years of Khoros Care Software experience do you have?
- You understand that this is a freelance opportunity for a short term project?
Work Location: Remote