Senior Creative Writer

Intercom • San Francisco, California, United States • $160.03k - $185.98k / year • 1w ago

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We're looking for a versatile senior copywriter to join the Intercom Creative Studio. Intercom has a lot of high-visibility projects coming up this year, and we need someone who can jump in and hit the ground running with us.

We need you to be: a reliable senior copywriter with the ability to take brand and product messaging and generate benefit-driven copy and iterate quickly.

You'll also need to be comfortable with quick pivots, direct feedback, and ready to roll with the punches of a high-growth startup.

We love the big ideas writers, but we seriously sweat the details. You need absolute mastery of English and high proficiency in AP Style, and UX writing best practices. We need an expert-level editor and proofreader because our creative team makes a lot and it all has to go out perfect.

We are only considering candidates who are available to come into our San Francisco office twice a week on Tuesdays and Thursdays.

What will I be doing?

Writing clear, concise, and bold marketing copy
Writing for paid ads, video scripts, podcast ads, emails, internal projects, and other assets as needed
Balancing copywriting excellence with a need for speed and a focus on success metrics
Bringing storytelling and strategic thinking to each project
Editing and proofreading your own work (and, at times, the work of others)
Partnering with designers, producers, marketers, product experts, company leaders, and external agencies to drive projects forward in a highly iterative and agile environment
Presenting concepts and work as needed
Guiding and mentoring freelance contract writers

What skills do I need?

7-9 years of copywriting experience (with some B2B or tech experience)
A portfolio that shows both creative thinking and an ability to make complex info easily digestible
A strategic brain
Strong editing and proofreading skills
A talent for working independently and staying organized
The ability to effectively present and justify ideas to stakeholders
The ability to confidently navigate ambiguous projects
A roll-up-your-sleeves, positive attitude
Familiarity with writing to design and collaborating within Figma and other design tools

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $160,025 -$185,975. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.